On-line services delivery
Hi, Everyone, We are conducting a study into on-line services delivery (covering Australian and New Zealand local councils), and I would like to share some preliminary findings with you and seek your...
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Hi, Everyone, One of the aspects of on-line service delivery / Local E-Government we are looking into is utilization of interactive / Web2.0 concepts and tools. Preliminary results of our study show...
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About 30% of the local councils that participated in our study so far reported that they do not process rates transactions via internet. Key issues here appear to be inadequate functionality of the...
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Hi Leila, It is an interesting question. In my experience it is not staffing/skills issues that limit the uptake of Web 2.0 concepts. I think the main battle is to make staff see that web2.0 can make...
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Leila The confusion over your results may be the different interpretation of what you are asking. When I initially read "the revenue attributed to the services delivered on-line", I did not think of...
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Leila While I am on your survey, I checked with our Council (Wingecarribee Shire - NSW - Regional/Rural council) and only 3% of payments come into Council via internet payments. This is 3% of the rate...
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Leila What I have found after setting up an internal WSC Wiki for discussing Community Engagement (within the Council at this stage) is that even after limited, focussed marketing of the site (to...
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Hi, Darron Thank you for your comments. In order to assess financial benefits local councils realise via their on-line service delivery channel we asked local councils to estimate a) total $$ from...
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Our survey (LG on-line services delivery) will be open for another 2 weeks (while I am processing the results). The demand for e-services and pressures for their efficient delivery are growing. This...
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